Last updated: April 2026
Refund & Cancellation Policy
We understand that plans change. Our policy is designed to be fair to both guests and our small team.
Cancellation by Guest
Cancel up to 24 hours before your activity and you receive a 100% refund, whatever the reason. Inside 24 hours we cannot refund, because your places are already held for that day. Refunds are processed via Stripe and typically appear on your statement within 5-10 business days.
How to Request a Refund
Email bookings@ponyclub.gr or call +30 698 661 7090 with your name and booking date. For a booking paid online before September 2026, add the Stripe Session ID from your confirmation email. We will process your request within 2 business days.
Cancellation by Us (Weather or Safety)
If we cancel your activity due to adverse weather or unsafe conditions, you will receive a 100% refund or the option to reschedule free of charge. We will contact you as early as possible.
No-Shows
Guests who do not arrive within the agreed arrival window and location without prior notice forfeit their booking and are not entitled to a refund.
Group Bookings
For groups of 10 or more, cancellation terms may be agreed separately. Contact us at bookings@ponyclub.gr before booking.
Heat Cancellations (Horse Rides)
Horses do not work in extreme heat. If the official forecast reaches 39°C or above we cancel all horse rides for that day and refund you in full, even if we have to do it on the same morning. Between 35°C and 39°C horses stop at 12:00, so we will offer you an earlier time or a full refund. If the ride is part of a package, we will agree with you whether to move the booking to another day or refund it.